What Makes the Dominican Republic the Premier Nearshore Destination for Scalable, Cost-Effective Operations?
Between 2018 and 2024, employment in the sector surged dramatically from approximately 18,000 to over 50,000, reflecting robust industry expansion. A major advantage of the Dominican Republic lies in its multi-lingual workforce, proficient in English, Spanish and to a lesser extent French. This linguistic capability makes the country particularly attractive to North American clients, including numerous Fortune 500 companies and small to medium-sized enterprises (SMEs).
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The Dominican Republic model offers key advantages over in-house operations, including 40–50% lower labor costs, extended service hours with 24/7 coverage, and allows for easy scaling. It ensures robust compliance aligned with Canadian and US standards and shares risk management responsibilities through specialized expertise.
Free Trade Zone (FTZ) operating models include: Traditional FTZ and Urban FTZ Regimes or Special Service Zones. Traditional FTZs operate in industrial parks outside city centers, ideal for large-scale operations. Urban FTZ regimes enable companies to set up in city offices, making them ideal for service-oriented and talent-focused operations without sacrificing any incentives.
Located in the DOMINICAN REPUBLIC, COASTLINE FINSHORE PARTNERS delivers cost-effective, multilingual solutions:
Collections
For debt recovery, Coastline offers specialized know-how in structuring and optimizing strategies such as debtor outreach, settlement negotiation, asset recovery, and credit reporting. Read More
Contact Centre
Customer Support: Coastline supports the design and optimization of multifunctional hubs that bring together customer support, sales enablement, and fraud prevention. Read More
Back Office Solutions
At Coastline, this is where we raise the standard—helping clients architect high-impact solutions in credit and lending support, transaction processing, and performance optimization